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Ticket Delivery Policy

1. Overview

Welcome to ioSKonf! This delivery policy outlines the process and guidelines for delivering digital tickets purchased through our website.

2. Purchase Confirmation

Upon completing your purchase, you will receive a confirmation email. This email will contain important details about your order, including a unique order number. Please keep this email for your records.

3. Digital Ticket Delivery

  • Timing: Digital tickets will be delivered via email within 24 hours of purchase.

  • Email Delivery: Tickets will be sent to the email address provided at checkout. Please ensure that your email address is correct and check your spam/junk folder if you do not see the ticket in your inbox.

  • Ticket Format: The digital ticket will be attached as a PDF file, which can be downloaded and saved to your device.

4. Accessing Your Ticket

  • You will need to present your digital ticket at the conference entrance. This can be done by displaying the ticket on your mobile device or by providing a printed copy of the PDF.

  • Each ticket has a unique barcode that will be scanned for entry. Please do not share your ticket with others, as it can only be used once.

5. Lost or Non-Delivered Tickets

  • If you have not received your digital ticket within 24 hours, please contact our support team with your order number.

  • In case of a lost or deleted ticket, we can resend it to the original email address used during purchase.

6. Refund and Cancellation Policy

Please refer to our refund and cancellation policy for details on ticket cancellations and refunds.

7. Contact Information

For any queries regarding your digital ticket, please contact our support team at contact@cocoaheads.mk

8. Changes to Delivery Policy

We reserve the right to modify this delivery policy at any time, so please review it frequently.

Thank you for choosing to attend ioSKonf. We look forward to delivering a seamless and enjoyable experience for you!

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